Please note that there may be certain services that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any service for any reason Inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
You must notify dhomexpert immediately if you decide to cancel your order, through the app or by phone. If dhomexpert accepts your cancellation, no cancellation fee applies. If dhomexpert is unable to accept your cancellation for some reason e.g. because task force has been allocated and/or task force is already out for service, the order for the service may not be cancelled. dhomexpert will not be able to refund the money already paid for any cancelled order, for which service arrangements have been already made.
dhomexpert may cancel an order if the service unavailable for any reason. dhomexpert will notify you if this is the case and return any payment that you have made.
If the cancellation was made in time and once dhomexpert has accepted your cancellation, dhomexpert will refund or re-credit your debit or credit card or net banking account with the full amount within 14 days.F
In the unlikely event that dhomexpert offers a wrong service, you have the right to reject the service of the wrong order and you shall be fully refunded for the order if you decide not to opt for the correct service. The order’s completeness will be decided by comparing offered service with the booked service. If the Participating Restaurant can only do a partial delivery wherever applicable. You have the right to refuse a partial order.
In cases of addresses being incomplete, dhomexpert reserves the right to cancel such orders automatically.
